Below you will find my consent form terms and conditions for your perusal.
- In the event that emergency veterinary care becomes necessary for my dog(s) during the time they are in the care of Hiking Hounds I authorise that such treatment should be provided. The walker shall make every effort to contact me at the numbers provided to confirm my choice of action.
- For any injury to my dog that is caused directly by an incident which takes place whilst my dog is under the care of HHDWS I understand that HHDWS will make every attempt to recover all emergency veterinary costs under the terms of their business insurance policy. I will retain all paperwork provided by the vet and will forward this paperwork to HHDWS for claim purposes. If emergency vet treatment has to be organised by HHDWS for a pre-existing injury, condition or illness, I accept that the HHDWS business insurance policy will not cover those costs. I realise that I will be responsible for the full cost of such emergency care and for any follow up treatment.
- I authorise Hiking Hounds to use an alternative vet practice if my usual practice is unable to treat my dog within an acceptable time frame.
- Any additional costs linked to providing emergency care, as well as any expenses incurred by Hiking Hounds in relation to the emergency situation, for example extra mileage, home visits, food or other equipment, will be reimbursed by me in the event that they are not covered by the business Insurance policy.
- If my dog(s) causes injury to the dog walker or to any other person then I agree that I will be responsible for the medical expenses of the injured person. I agree to indemnify Hiking Hounds in the event of a claim by any person injured by my dog(s).
- If Hiking Hounds will require house keys to fulfil for the dog walking/home visit booking I will provide those and if my locks are changed thereafter I will inform Hiking Hounds in advance of the next walk/visit time.
- If I have any concerns about the service provided I will contact Hiking Hounds immediately and I will provide an opportunity for discussion to resolve the issue.
- I accept that 48 hours notice must be given to cancel any walk bookings or I will be liable for the full charge.
- I accept that, if my dog is not spayed, it may be necessary to arrange for an individual dog walk or home visit to avoid unnecessary stress to my dog whilst she is “in heat”. Every attempt will be made by Hiking Hounds to accommodate such a request but a small additional charge may be necessary.
- Hiking Hounds sometimes post videos and photographs on the HH Facebook page and HH website and very occasionally a few dog photographs may be used elsewhere to publicise the business. I confirm that I have no objections to my dog appearing online and that, if I ever have any concerns, I will discuss these with Hiking Hounds.
- I agree to give as much advance notice as possible of my holiday dates. I understand that my regular dog walk booking will be held open without any fee for the first 5 holiday weeks I take during each holiday year. For any additional holiday periods taken I agree that a retainer fee will be payable by me to ensure my dog's walking arrangement is not cancelled. (The HH holiday year runs from 1 April to 31 March. A retainer fee of 50% of your usual daily walk cost will be charged for each extra holiday day. The total retainer fee due will be calculated in advance of your further holiday period(s). Making this payment prior to going on holiday will guarantee that your regular booking for your dog is held open for your return).
- Payment for all the walks booked each week should be made in advance, with your payment reaching my account before the first walk of that week.
- As I need to be able to organise my walks and my pick up routes, I would ask that you plan ahead to alert me to any changes to your regular booking. If the days on which you require walks will vary from your regular booking then please contact me by 9 pm on Friday evening of the previous week to confirm the days that you will need covered during the coming week.
- I can be contacted on mobile number 07756815835 or via WhatsApp on weekdays during the hours of 9am to 9pm and on a Sunday from 1pm to 6pm. Due to walking and driving I may not answer you immediately but, on picking up your message, I will reply to confirm the details. Outwith these days/hours I may be unavailable but I will respond to any messages at the start of my next working day.
- In the unlikely event Hiking Hounds should have to cancel a booking this will be done ASAP via WhatsApp or the calling the contact telephone numbers you have provided.
- I confirm that all information provided by me to HHDWS concerning my dog and my property is accurate. I will inform Hiking Hounds of any changes to my contact details or those of my vet practice. I have seen, read and fully agree to the Terms and Conditions as stated above. I give consent to Hiking Hounds DWS to walk my dog(s) as per my instruction. The keys to my property should only be used at dog walking times as agreed in advance. On my request my keys will be returned to me immediately.
If you have any questions at all in regards to my walking terms don't hesitate to get in touch to discuss. Thank you for looking!